Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Adélla Victoire

Adélla Victoire

Goodlands

Summary

Proven in enhancing customer satisfaction, I excel in cash handling and conflict resolution, honed across roles at Le Grillon Banana LTD and others. My strong work ethic and team collaboration skills contributed significantly to operational efficiency, achieving a notable increase in repeat business.

Overview

5
5
years of professional experience

Work History

Cashier

Le Grillon Banana LTD
09.2023 - 01.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Shop Assistant

Coin De Mire Hotel
03.2023 - 08.2023
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Checked incoming orders and organized new stock.
  • Contributed to team success by supporting colleagues during peak periods or staff shortages.
  • Collaborated with team members to achieve overall store goals and objectives.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Helped managers with daily checklists and last-minute requirements.
  • Assisted in training new hires on store procedures, policies, and product knowledge.
  • Developed strong product knowledge to educate customers on features and benefits.
  • Reduced wait times by efficiently processing transactions at the cash register.

Fast Food Cashier

Pick ‘n’ Eat LTD
02.2022 - 03.2023
  • Accurately handled cash register transactions while providing excellent customer service.
  • Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
  • Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Cleaned and organized condiment and beverage stations to maintain tidiness.
  • Collaborated with team members to provide exceptional customer service during peak hours.
  • Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
  • Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.
  • Managed cash drawer responsibly, ensuring accurate daily accounting of funds received and disbursed.
  • Resolved customer complaints promptly, maintaining a positive dining experience for all patrons.
  • Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
  • Improved operational efficiency by assisting with opening/closing tasks such as restocking supplies or cleaning equipment thoroughly after each shift.
  • Prepared food orders accurately and efficiently, adhering to strict quality control standards.
  • Streamlined payment transactions for quicker service using cash registers and POS systems.
  • Resolved customer complaints independently or with aid of supervisor.
  • Trained new employees on proper cash handling procedures and point-of-sale technology use, improving staff productivity levels.
  • Operated and sanitized kitchen and food preparation equipment.
  • Provided clear communication with kitchen staff regarding special requests or dietary restrictions, ensuring customer satisfaction with their meals.
  • Promoted teamwork among employees by sharing responsibilities evenly across all stations during peak business hours.
  • Assisted with inventory management, resulting in reduced food waste and improved stock rotation.
  • Upsold menu items effectively, increasing overall sales and contributing to the restaurant''s revenue growth.
  • Properly maintained and operated cash register and POS system to swiftly process payments.
  • Counted and balanced cash drawer at beginning and end of shift to reduce errors and theft.
  • Engaged customers to help create superior food and beverage experience.
  • Performed cash, card, and check transactions to complete customer purchases.

Shop Assistant

Tabarka Jeans
05.2021 - 02.2022
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Checked incoming orders and organized new stock.
  • Assisted customers in locating items, ensuring a positive shopping experience.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Helped managers with daily checklists and last-minute requirements.

Fast Food Worker

Ichicken
01.2020 - 03.2020
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
  • Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Contributed to maintaining a positive work environment by fostering effective communication among team members.
  • Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
  • Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
  • Processed orders on POS system and accepted cash and charge payments.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
  • Trained newly hired employees on routine tasks and customer service.
  • Improved food quality by adhering to strict preparation guidelines and consistently checking for freshness.
  • Reduced waste by monitoring food portion sizes and properly storing leftover ingredients for future use.
  • Increased repeat business through exceptional customer service and rapidly addressing any concerns or complaints.
  • Assisted with preparing salads and cold food items.

Education

Grade 10 -

Simadree Veerasawmy State Secondary School
Rivière Du Rempart

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Cash handling and management
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Cash management
  • Cash handling expertise
  • Payment processing
  • Product restocking
  • Conflict resolution
  • Refunds and exchanges
  • Cash drawer balancing
  • POS system operations
  • Payment collection
  • POS systems
  • Guest inquiries
  • Attention to detail
  • Currency counting
  • Daily reporting
  • Drawer balancing
  • Point of sale operation

Languages

English
Upper intermediate (B2)
French
Bilingual or Proficient (C2)

Timeline

Cashier

Le Grillon Banana LTD
09.2023 - 01.2025

Shop Assistant

Coin De Mire Hotel
03.2023 - 08.2023

Fast Food Cashier

Pick ‘n’ Eat LTD
02.2022 - 03.2023

Shop Assistant

Tabarka Jeans
05.2021 - 02.2022

Fast Food Worker

Ichicken
01.2020 - 03.2020

Grade 10 -

Simadree Veerasawmy State Secondary School

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Adélla Victoire