Aditya Narain
Mahébourg,MO
Summary
Experienced professional recognized for exceptional productivity and efficient task execution. Expertise in strategic planning, financial management, and team leadership. Proven ability in communication, problem-solving, and adaptability, driving success in complex business environments.
Overview
4
4
years of professional experience
Work History
Executive Support Analyst | Level 11
Accenture
Hybrid
10.2023 - Current
- Efficiently managed complex scheduling for executives, balancing priorities and maximizing productivity through strategic time allocation
- Drafted, reviewed, and delivered executive communications with precision, representing the executive's voice and ensuring a consistent, professional response to all key stakeholders
- Organized high-stakes meetings, meticulously preparing materials, managing logistics, and ensuring every detail supported productive decision-making
- Acted as the primary liaison for government relations, fostering strategic connections and handling regulatory and compliance communications
- Spearheaded office administration to maintain a high-functioning environment, addressing challenges proactively and enhancing operational efficiency
- Served as the gatekeeper for executive communications, answering and directing calls, ensuring clear and timely message conveyance
- Prioritized and responded to emails, expertly managing executive inboxes to address time-sensitive issues promptly
- Organized detailed travel arrangements, including itinerary planning and logistics, supporting uninterrupted executive mobility
- Maintained high-quality record-keeping for executive needs, enabling rapid information retrieval and contributing to audit readiness
Advisor Level 2 | Blended Support
Convergys (Concentrix) Ltd.
Ebene
06.2023 - 09.2023
- Engaged with clients through outbound calls, providing detailed information on company products and services
- Conducted regular assessments of client case data in the database to evaluate service eligibility
- Identified and reported discrepancies, escalating issues to appropriate departments for resolution
- Managed high-risk cases with careful adherence to risk management protocols
- Assessed client portfolio risk levels and coordinated with the support team for remediation efforts
Trainee Accountant | Head Office
Informatique Developpement Solutions (IDS) Ltd.
Ebene
02.2023 - 06.2023
- Provided accounting and clerical support to the accounting department, ensuring smooth departmental operations
- Accurately prepared and maintained accounting documents and records, including general ledger postings, credit and debit notes, and statements
- Entered key financial transaction data daily into the database, ensuring accuracy and timeliness
- Offered assistance and support to company personnel, addressing financial and documentation inquiries
- Researched, tracked, and resolved accounting discrepancies, restoring accurate records and documentation
- Compiled activity reports and summaries to inform management on financial and operational areas
- Adhered strictly to established standards, procedures, and applicable laws in all accounting functions
Customer Support Technical Specialist Level 2
Ceridian Mauritius Ltd.
Ebene
10.2022 - 01.2023
- Built rapport with customers by delivering courteous, friendly, and professional greetings, following protocols from new-hire training
- Utilized decision-support software to address common service questions and respond effectively to inquiries
- Interacted with customers over the phone, ensuring a positive and solution-oriented experience
- Clearly explained resolutions to customers and provided ongoing education to enhance understanding and satisfaction
- Listened attentively to customer needs, demonstrating empathy and commitment to resolving concerns
- Expertly navigated computerized data entry systems, accurately documenting all actions taken in a concise and timely manner
Advisor Level 1 | Customer Service
Convergys (Concentrix) Ltd.
Ebene
05.2022 - 10.2022
- Utilized Global Distribution Systems (GDS), including Amadeus, Sabre Red, Galileo, and Altea, to retrieve flight information and make client-requested modifications
- Provided specialized support for VIP and business-class passengers, ensuring a high standard of service
- Assisted passengers during natural calamities, such as cyclones, managing their travel needs with urgency and care
- Processed payments and issued accurate travel documents for clients
- Performed various administrative tasks to support operations and maintain efficiency
Advisor Level 2 | Blended Support
Convergys (Concentrix) Ltd.
Ebene
10.2021 - 05.2022
- Clarified customer requirements by probing for understanding, leveraging decision support tools to resolve complex or unstructured issues
- Actively listened to customer needs, demonstrating empathy to build rapport and enhance the customer experience
- Greeted customers professionally and courteously, adhering to company protocols
- Managed overdue accounts, facilitated payment collections, and worked with clients on repayment plans
- Addressed inquiries about delinquent accounts and offered guidance on financial solutions
- Maintained a comprehensive knowledge of client products and services to provide accurate information
- Prepared complete, accurate records, notating accounts as necessary to ensure documentation integrity
- Engaged in initiatives to boost customer satisfaction and overall business performance
- Recommended additional products or services to promote customer success and loyalty
- Maintained tenacity in tracking, documenting, and retrieving information in the call-tracking database
- Conducted fraud detection, managed collections, and handled transaction disputes
Education
Undergraduate - Human Resource Management & Development
Open University of Mauritius
Réduit04.2025
Cambridge Higher School Certificate -
Private Candidate
Mahébourg06.2021
Cambridge Higher School Certificate -
Sookdeo Bissoondoyal State College
Rose Belle11.2019
Skills
- Leadership skills
- Administrative Operations
- Establishing trust
- Computer literacy
- Team working
- Time management
- Data analysis
- Interpersonal skills
- Improve performance
- Problem-solving aptitude
- Reliability
Accomplishments
- Achievement - Accenture, 02/01/24, As an experienced Executive Support Analyst, I began my career serving the South African market, where I gained invaluable expertise in providing comprehensive executive support. When an opportunity arose in the North American market, I stepped in to fill a vacancy left by a colleague and took on the challenge of establishing Mauritius as a trusted service provider. Despite an initial hostile environment and client skepticism, I leveraged my dedication, hard work, and positive attitude to build strong relationships, ultimately winning over high-profile clients (CL1 - CL4). My efforts contributed significantly to Mauritius' growing reputation as a reliable partner and led to the expansion of our team. With a strong track record of resilience and a customer-first approach, I am passionate about continuing to drive success through exceptional service and relationship-building.
- Achievement - Concentrix, 06/01/23, As part of my role at Concentrix, I was entrusted with presenting a segment of a critical training session, collaborating with my team to ensure a comprehensive delivery. This presentation served as an assessment by our coach, evaluating our understanding of both the training content and the company's products. With a focus on precision and clarity, we delivered the session with brilliance, paying special attention to sensitive and critical topics, ensuring that key details were highlighted for maximum impact. My ability to communicate complex concepts effectively and guide my team in achieving a successful outcome reflects my commitment to excellence and continuous learning.
Hobbies and Interests
- Football
- Running
- Cycling
- Bodybuilding
- Swimming
References
References available upon request.
Languages
- Hindi
- French
- English
Languages
English
First Language
French
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Timeline
Executive Support Analyst | Level 11
Accenture
10.2023 - Current
Advisor Level 2 | Blended Support
Convergys (Concentrix) Ltd.
06.2023 - 09.2023
Trainee Accountant | Head Office
Informatique Developpement Solutions (IDS) Ltd.
02.2023 - 06.2023
Customer Support Technical Specialist Level 2
Ceridian Mauritius Ltd.
10.2022 - 01.2023
Advisor Level 1 | Customer Service
Convergys (Concentrix) Ltd.
05.2022 - 10.2022
Advisor Level 2 | Blended Support
Convergys (Concentrix) Ltd.
10.2021 - 05.2022
Undergraduate - Human Resource Management & Development
Open University of Mauritius
Cambridge Higher School Certificate -
Private Candidate
Cambridge Higher School Certificate -
Sookdeo Bissoondoyal State College
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