Summary
Overview
Work History
Education
Skills
Writing Poems
Timeline
Generic
ADISH DWARKA

ADISH DWARKA

PORT-LOUIS

Summary

I am a dynamic, energetic, and results-driven with thirteen years of work experience in a multi-cultural environment with career defined by progressively responsible and diversified experience in competitive environment, dedicated individual with experience within different industries such as the BPO ( Business Process Outsource ) & LPO ( Legal Process Outsource ).

Instrumental in streamlining and improving processes, enhancing productivity and implementing initiatives to achieve substantial results in accordance within the company business. Collaborative communicator strengthens and empowers cross functional teams to drive performance improvements, and negotiations skills.

Responsibilities: To ensure smooth running and day-to-day business activities and good functioning of Voice and Tracing Operations To attend emails from Attorneys, Clients, Debtors and Management within next business day. To relay to Team Leaders & members planned work as set for the day / week / month To maintain work volumes for all manpower. To assist team members with difficult debtors and calls. To escalate and follow up queries and complaints received from calls. To monitor quality and service levels and team members demeanor, product knowledge and conformity to company and client policies. To train staffs on systems as well as on client requirement and to refer special cases for training. To report any downtime / system problems within Operations. To liaise directly with debtor / client / Book Manager whenever needed To ensure team members maintain professional behaviour in their interaction with debtors, clients, colleagues and senior personnel of the company. To oversee work objectives, performance and development requirements within Operations are met. To ensure effective and effective Voice and Tracing operations procedures and processes are in place. To comply with relevant regulatory and statutory requirements of the company To analyze and provide feedback to Operations Director on a regular basis. To compile Daily Activity / Weekly and Monthly / Production report To produce periodic reports to track performance, productivity, activity and attendance to Operations Manager To compile adhoc business reports as requested by Operations Director. To draft meeting agendas and send Minutes of Proceedings To develop, design and deliver training programs for Voice and Tracing Team members. To adhere to all deadlines being met and delivered To make and facilitate changes in staffing and manpower following drifts in the business and its priorities.

To lead, motivate and develop high-performance Voice Credit Control team and Tracing Officers’ team. To perform people management function To improve the team performance on a monthly basis To manage absenteeism and discipline To deliver leadership coaching on a one to one basis To take full accountability of team In charge of the Call Centre Activity Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Legal Consultant

Debtfree Management Services Ltd c/o IDM Group
09.2017 - Current
  • Preparation and drafting of legal documents in relationship with the DC of South Africa ( Debt Counsellor ) - Analysis of integrity clients’ data - Liaise with clients, Credit Suppliers and Cape Town based consultants -Update of client’s information on IT system, provide report to management - Build and maintain relationship with both new and existing clients - attend to clients, Credit Suppliers and Cape Town
  • Reviewed and maintained working knowledge of related laws and regulations and supported compliance efforts.
  • Assisted in monitoring and evaluating workflow processes to identify and recommend process improvements.
  • Mentored new team members on contract administration processes.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

Network Technical Support

SFR
11.2016 - 08.2017
  • Troubleshooting customer network from distance
  • Diagnosis - Resolution of customer technical incidents on technical area of expertise
  • Support the team and customers to guarantee the quality of the services provided on the perimeter of incident support.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Maintained response times to support business continuity.
  • Documented faults and bugs for referral to development staff for use in updates.

Credit Controller

DSO GROUP ( Ex THEO FINANCE )
04.2014 - 10.2015
  • Manage autonomously an assigned buyer's portfolio
  • Perform regular dunning phone calls as per agreed operations procedures
  • Deal with queries as per company's established standards and procedures
  • Maintain and update summary of actions within collection software
  • Identify disputes and provide support to resolution team
  • (Submitting required documents)
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.
  • Reviewed customer accounts for compliance with repayment obligations.
  • Kept all operations compliant with applicable regulations and established company policies.
  • Performed checks of customer creditworthiness and current situations.
  • Reached out to customers to check on payments and convey options.
  • Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.

Head supervisor

TNS ANALYSIS
11.2013 - 12.2013
  • Needed to interfere whenever there was any system failure for the Driving Licence Counterpart of the Eastern Region of Mauritius
  • Supervised a team of 20 staffs of both Flacq and Bel -Air.

Senior Credit Controller/ Project Officer

VVM ATTORNEYS
10.2010 - 05.2013
  • Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.
  • Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
  • Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
  • Investigated and resolved customer disputes related to credit decisions.
  • To escalate and follow up queries and complaints received from calls.
  • To ensure effective and effective Voice and Tracing operations procedures and processes are in place.
    • To comply with relevant regulatory and statutory requirements of the company
    • To analyze and provide feedback to Operations Director on a regular basis.
    • To compile Daily Activity / Weekly and Monthly / Production report
    • To produce periodic reports to track performance, productivity, activity and attendance to Operations Manager
    • To compile adhoc business reports as requested by Operations Director.
    • To draft meeting agendas and send Minutes of Proceedings.

Data Market Researcher

Parliamentary Research
06.2010 - 09.2010
  • Inviting people across Europe for conferences such as “Medical use, Political Research ad Environmental Research

Telemarketing Sales Representative

Apollo Blake
11.2009 - 05.2010
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Recorded contact information of customers and potential customers in internal database.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Recorded and updated customer information in online systems.

Education

SCHOOL CERTIFICATE -

PROFESSOR HASSAN RAFFA
TERRE ROUGE

SSS, TERRE-ROUGE -

S

Categorie quatrieme et sixieme - undefined

British Computer Society (ICT / IT /Programming )

Elite Business School
EBENE
07.2023

Certificate CCNA ( Cisco Certified Network Associates) (ICT / IT / Web) - Computer Networking

Illuminite
Quatre Bornes
07.2023

HSC ( Higher School Certificate) -

Full Day School Curepipe
2009

SC GCE - undefined

2007

GENERAL SCHOOL CERTIFICATE - undefined

2006

Certificate Alliance Francaise - undefined

2005

Skills

  • Excellent interpersonal and negotiation skills
  • Excellent communication skills
  • Ability to function well in a high-paced and at times, stressful environment
  • Excellent organizational skills and attention to detail
  • Strong analytical and problem-solving skills
  • Analyzing Documentation
  • Legal Procedures
  • Report Writing
  • Teamwork and Collaboration

Writing Poems

It all started back in 2007 when it was winter at the age of 15 years old when I i took the bus from Curepipe to the village of Brisee Verdiere ( where i grew up ) where it just happen out of nowhere as i was really lost in my mind thinking about everything when i took my pen and my little diary to start writing about my emotions and day to day experienced and this is how my journey of writing poems became my passion. 

Timeline

Legal Consultant

Debtfree Management Services Ltd c/o IDM Group
09.2017 - Current

Network Technical Support

SFR
11.2016 - 08.2017

Credit Controller

DSO GROUP ( Ex THEO FINANCE )
04.2014 - 10.2015

Head supervisor

TNS ANALYSIS
11.2013 - 12.2013

Senior Credit Controller/ Project Officer

VVM ATTORNEYS
10.2010 - 05.2013

Data Market Researcher

Parliamentary Research
06.2010 - 09.2010

Telemarketing Sales Representative

Apollo Blake
11.2009 - 05.2010

SCHOOL CERTIFICATE -

PROFESSOR HASSAN RAFFA

SSS, TERRE-ROUGE -

S

Categorie quatrieme et sixieme - undefined

British Computer Society (ICT / IT /Programming )

Elite Business School

Certificate CCNA ( Cisco Certified Network Associates) (ICT / IT / Web) - Computer Networking

Illuminite

HSC ( Higher School Certificate) -

Full Day School Curepipe

SC GCE - undefined

GENERAL SCHOOL CERTIFICATE - undefined

Certificate Alliance Francaise - undefined

ADISH DWARKA