Adiilah Joomun
Chemin Grenier
Summary
- Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
- Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
- Personable and dedicated Customer Service Representative with extensive experience in Insurance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Accenture
Ebene
02.2024 - 05.2024
- Provided information about products and services available to customers.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Followed up with customers after purchase to ensure satisfaction.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Answered phone calls from customers promptly and courteously.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
Insurance Officer
La Chartreuse Tea Manufacturing CO LTD
Nouvelle France
02.2023 - 11.2023
- Collaborated with team members on projects aimed at improving customer satisfaction levels.
- Developed and implemented insurance policies to meet client needs.
- Researched the market for competitive rates and coverage options for clients.
- Advised on policy changes and and or additions to ensure compliance with industry regulations.
- Prepared detailed reports of customer information, claims history and other data.
Insurance Agent
National Insurance Company(NIC)
Riviere Des Anguilles
09.2019 - 02.2023
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Developed relationships with new clients through cold calling and referrals from existing customers.
Insurance Sales Representative
Phoenix Insurance LTD
Chemin Grenier
03.2017 - 12.2018
- Conducted needs analysis for customers to determine appropriate insurance coverage.
- Generated new business through cold-calling, networking, referrals, and other lead sources.
- Provided exceptional customer service to existing clients by resolving claims quickly and efficiently.
- Educated clients on the benefits of various insurance policies.
- Negotiated with potential customers to close deals in a timely manner.
Education
Forest Side SSS Girls
CurepipeSkills
- Regulatory Compliance
- Customer Support
- Team Collaboration
- Point of sale systems
- Inbound and Outbound Calling
- Product Knowledge
- Problem Resolution
- Complex Problem-Solving
- Customer Complaint Resolution
- Sales closing
- Tactful and diplomatic
- Customer Service
- Customer Relationship Management (CRM)
Affiliations
- Sports - Hiking
- Gym
Certification
- Office and Management skill course
Languages
English
First Language
English
Upper Intermediate (B2)
B2
Timeline
Customer Service Associate
Accenture
02.2024 - 05.2024
Insurance Officer
La Chartreuse Tea Manufacturing CO LTD
02.2023 - 11.2023
Insurance Agent
National Insurance Company(NIC)
09.2019 - 02.2023
Insurance Sales Representative
Phoenix Insurance LTD
03.2017 - 12.2018
Forest Side SSS Girls
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