Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
OTHER INFORMATION
References
Hobbies and Interests
Generic
Adesh Kumar Luckhee

Adesh Kumar Luckhee

Vacoas

Summary

Accomplished business development with solid record directing sales and marketing activities. Persuasive negotiator with diplomatic communication style and relationship-building expertise. Collaborative professional committed to providing clients with reasonable, business-smart solutions to common issues. Driven Business Development Manager with 15 years of experience in organizational leadership. Well-educated in lead generation and relationship development with key clients and stakeholders. Recognized for guiding teams to success through coaching, sales technique training and revenue target achievement. Excellent networking and lead development skills. Dedicated to providing innovative, effective business plans. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.

Overview

19
19
years of professional experience

Work History

BUSINESS CENTRE MANAGER

Maubank Ltd
06.2010 - Current
  • Determined business development opportunities and implemented effective strategy for client acquisition
  • Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit
  • Used solid listening and critical thinking to design winning solutions for customers
  • Prospected for new business by developing targeted solicitation plans for key accounts
  • Maintained open and ongoing communication with clients to meet needs and expectations
  • Established programs to meet sales targets and minimize deviations resulting in maximum business growth
  • Secured new opportunities from existing customers to maximize and enhance growth at each account
  • Leveraged cold calling, in-person visits and referrals to build leads
  • Established strong client relationships to drive business development.
  • Posting: Main Branch Place D’Armes/ Goodlands/Ebene/ Port Louis – Bourbon and Pope hennessy/ Q Bornes Vacoas /Curepipe

BRANCH MANAGER

State Bank Of Mauritius
07.2009 - 06.2010
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness
  • Established and built customer relationships through targeted outreach and initiatives
  • Managed and inspired team members to perform to full potential, driving branch profitability
  • Obtained new borrowers and retained existing borrowers to maintain consistent growth in accounts and receivables
  • Verified cash by balancing cash drawers and maintaining cash count records
  • Read personal and commercial financial statements, contextualizing loan or credit applications with credit history and general financial status of applicants.

CUSTOMER SERVICE REPRESENTATIVE

State Bank of Mauritius
07.2007 - 07.2007
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Demonstrated excellent communication skills in resolving product and consumer complaints
  • Educated customers on special pricing opportunities and company offerings
  • Assisted customers with making payments or establishing payment plans to bring accounts current
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification
  • Developed strong customer relationships to encourage repeat business
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

CUSTOMS OFFICER

Mauritius Revenue Authority
03.2007 - 06.2007
  • Maintained thorough import records for full compliance with customs standards
  • Documented daily data related to investigations and findings.

Education

Management With Finance

University of Mauritius
Reduit Mauritius
02.2007

High School Certificate - undefined

Swami Sivananda State Secondary School
12.2001

Skills

  • Sales and market development
  • Cost management
  • Marketing expertise
  • Sales tracking
  • Business Planning
  • Policy/program development
  • Cross-functional team management
  • Customer retention
  • Employee development
  • Sales leadership

Accomplishments

  • Project leadership certified by University of Technology in collaboration with Team Synthesis
  • First aider certified by Mauritius Red Cross Society
  • Complex sales and key account development by Centosis
  • Fire fighter/warden certified
  • HR Excellence seminar
  • HR Excellence workshop for Team Leaders
  • Anti-Money Laundering Programme
  • Team Leadership and Coaching
  • Workshop for advanced branch profitabililty
  • Team member for process alignment during merger of MPCB and Ex-Bramer
  • Team member for process re-engineering for Maubank

Timeline

BUSINESS CENTRE MANAGER

Maubank Ltd
06.2010 - Current

BRANCH MANAGER

State Bank Of Mauritius
07.2009 - 06.2010

CUSTOMER SERVICE REPRESENTATIVE

State Bank of Mauritius
07.2007 - 07.2007

CUSTOMS OFFICER

Mauritius Revenue Authority
03.2007 - 06.2007

High School Certificate - undefined

Swami Sivananda State Secondary School

Management With Finance

University of Mauritius

OTHER INFORMATION

  • President for Maubank Staff Club
  • Member of the process and product alignment following merger of MPCB and NCB
  • Culture captain for Maubank
  • Team member for Maubank Leadership Club
  • Team member for digitalization process for credit card at Maubank
  • Involved in the revamping of existing products and introducing new products at Maubank
  • Holder of a motorcycle and car driving license

References

Vikash Holooman, Head Credit at NIC

Mobile: 5944 1533

Hobbies and Interests

Social activities participation, Organizing events, Playing football, New technologies and digital world

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Adesh Kumar Luckhee