Adarsh Autar

KEY Achievements :

• Automated deployment of applications across bank workstations which reduced man days required to complete tasks.
• Stability of all Treasury platforms under one WKS
• Set up and deployment of Device42 application for Workstations and Printers across the bank

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• Provide onsite and remote technical support for Citrix, desktops, laptops, printers, and mobile devices.
• Troubleshoot OS, network, and application issues ensuring compliance with SLAs.
• Configuration and troubleshooting of MAC in the bank
• Lead on-site interventions for MCB subsidiaries across Mauritius and Overseas BU
• Conducting root cause analysis to prevent recurrence of issues.
• Emphasize use of automation for applications enhancements and infrastructure administration across all environments with a view of ensuring coherence and standardization.
• Report on interventions and incidents resolved and escalate any critical issues and potential threats to mitigate any risks of failures and disasters.
• Supporting disaster recovery (DR) plans and assist in conducting regular DR testing to ensure preparedness.
• Collaborate with other IT operations to ensure infrastructure availability, stability, and security.
• Maintaining accurate documentation of infrastructure, changes, and incidents.
• Sharing knowledge with first-level support and other team members to enhance overall technical capabilities.
• Provide mentoring to new colleagues in the team.

• Disaster Recovery planning and testing in Jaipur, India
• Assist the Team Leader in the day-to-day management of IT Operations
• Maintenance of Servers and Corporate Antivirus
• 1st Level end user Support
• Creation and liaison with Suppliers for IT Procurement for business needs
• Responsible for daily backup procedures, in conjunction with the current backup policy