Achille Stacy

• Resolved customer inquiries through multiple channels(phone,chat &email) ensuring prompt and accurate support.
• Assisted in order management by efficiently processing returns and exchanges.
• Collaborated with team members to streamline communication processes, enhancing service delivery.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.

Mentoring Mission(oct/nov 2023 & oct/nov 2024)

• Trained new Customer Service Representatives(MUS&MOR NEW HIRES) on company policies, procedures, and best practices.
• Conducted training sessions for new hires, ensuring consistent level of service across team.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Refresher Training

• Boosted team morale by consistently recognizing colleagues' contributions and achievements.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Provided coaching on amazon's policy.

• Launching Company
• Managed patient inquiries to ensure timely and accurate information delivery about hygienic products.
• Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
• Managed over 50 customer calls per day

• Managed front desk operations, ensuring efficient check-in and check-out processes.
• Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
• Coordinated scheduling for reservation and events.
• Maintained accurate records of guest information and transactions in property management system.
• Collaborated with housekeeping and maintenance teams to ensure guest satisfaction and facility readiness.
• Implemented organizational systems for office supplies and documentation, enhancing workflow efficiency.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Handled cash transactions and maintained sales and payments records accurately.
• Resolved customer problems and complaints.
• Kept reception area clean and neat to give visitors positive first impression.
• Responded to inquiries from callers seeking information.
• Managed multiple tasks and met time-sensitive deadlines.

• Collaborated with marketing team to plan promotional events.
• Maked customers discover launching product.
• Increased sales conversion rates through effective product demonstrations and persuasive communication.
• Fielded customer inquiries, offering knowledgeable guidance to help clients make informed decisions.

• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Handled multiple payment methods securely.

• Provided exceptional customer support, addressing inquiries and resolving issues efficiently.
• Processed insurance claims accurately, ensuring compliance with company policies and regulatory standards.
• Collaborated with underwriters to assess risk factors and provide tailored policy recommendations.
• Educated clients on coverage options, enhancing understanding of benefits and limitations.
• Managed over 50 customer calls per day