Abhishek Adhin
St Francois
Summary
Self-taught, fast learner, problem solver, and an innovative analytical thinker with a great passion for technology in all its forms. Experienced in data center operations, development, infrastructure support, system (Linux, Windows), and application administration, with a demonstrated history of working in the banking industry and IT managed services. Skilled in sales, IT strategy, management, presales, and business development.
Overview
12
12
years of professional experience
Work History
System Engineer - L3
SD Worx
10.2024 - Current
- Design, deploy, and manage Microsoft-based web hosting and Azure Cloud solutions. Expertise includes Windows Server, IIS, and ASP.NET, ensuring optimal performance, security, and reliability for client websites and applications.
- Collaborate with stakeholders to understand requirements and deliver tailored architectural solutions. Responsibilities include system architecture design, technical specification definition, and alignment with business objectives.
- Proactively identify opportunities and bottlenecks to enhance maintainability, performance, and stability of hosting environments and authentication systems. Implement solutions to improve efficiency and responsiveness.
- Implement and maintain robust security measures including SSO, intrusion detection systems, SSL certificates, authentication mechanisms, and secure headers to safeguard hosting environments and customer data.
- Provide 3rd line technical support, addressing hosting-related inquiries, architectural consultations, and troubleshooting, while ensuring high levels of customer satisfaction.
- Develop and deploy automation scripts and tools to streamline deployment, configuration, and maintenance tasks across hosting platforms.
- Create and maintain comprehensive documentation covering configurations, architectural designs, best practices, and troubleshooting procedures.
Senior Cloud/Wintel Engineer - L3
TeamWork Corporate
Lyon
06.2023 - 09.2024
- Designing and implementing cutting-edge cloud solutions leveraging Microsoft Azure/AWS. This includes infrastructure as code (IaC), virtual machines, containers, serverless functions, networking, and security.
- Cultivating a DevOps culture through automation. Build and optimize CI/CD pipelines, automate infrastructure provisioning and configuration management, and champion best practices for continuous delivery.
- Collaborating cross-functionally with developers, operations, and security teams. Act as a technical advisor, bridging the gap between development and deployment, while ensuring high-quality, secure solutions.
- Troubleshooting and resolving complex technical issues. Lead incident response efforts, diagnose system failures, and implement preventative measures to maintain uptime and performance.
- Staying on top of the latest Microsoft technologies and trends. Actively learn and share knowledge, contributing to our team's continuous improvement.
Microsoft Expert / Cloud Engineer / DevOps Engineer
CMA CGM
Marseille
06.2023 - 09.2024
- Teamwork Consultant
Infrastructure Analyst - L3 (Projects, Automation & Digitalization)
Aspen Global Incorporated - Mauritius
Grand Bay
03.2022 - 06.2023
- Manage assigned infrastructure projects from inception to completion, ensuring on-time and on-budget delivery.
- Design and implement secure, scalable, and reliable infrastructure solutions, with a focus on Microsoft Azure cloud services.
- Develop and implement automation scripts and tools to streamline infrastructure operations and improve efficiency.
- Contribute to digitalization efforts by identifying and implementing innovative solutions to improve business processes and enhance user experience.
- Provide technical support to internal teams and troubleshoot complex infrastructure issues.
- Collaborate effectively with internal stakeholders (e.g., developers, engineers, operations) and external vendors to achieve project goals.
Senior Windows/Linux/Cloud and Application Administrator - L2/L3
LINKBYNET
France
08.2019 - 02.2022
- Linux and Microsoft System Administration.
- Administration of Windows systems.
- Managing Windows systems on Cloud infrastructures (Vmware, Azure, Aws).
- Manipulations on cloud infrastructures like allocating resources, deploy servers, backup, restore, clone, snapshot (Vmware, Azure, Aws).
- Deployment and configuration of Company tools like Chef, Zabbix, OCS Inventory.
- Manipulations on Active directory, DNS.
- Installation and configuration of middleware software like SQL, IIS.
- Scripting to automate jobs.
- Handle Incident tickets.
- Prepare and update procedure for standard requests.
- Technical Referant for Schneider.
- CAB, COMOP, CSR Meeting and decision making process.
System/Cloud Engineer
Schneider Electric
08.2019 - 02.2022
- Linkbynet Consultant
System/Cloud Engineer
Sodexo
08.2019 - 02.2022
- Linkbynet Consultant
System/Cloud Engineer
LVMH Fragrance Brands
08.2019 - 02.2022
- Linkbynet Consultant
Senior Infrastructure and System Support Analyst - L2
iQera
France
05.2019 - 07.2019
- Tech Lead working with 5 junior IS Analysts.
- Collect user requests, qualify, resolve and refer them.
- Follow up on requests within the framework of the established service agreement.
- Maintain operating documents and record all service incidents.
- Follow the events reported by the IS control and management tools (monitoring tools) within the framework of the service agreement.
- Maintain and monitor the correct unit operation of resources (servers, BDD) and IS applications (business applications and IS management system).
- Manage incidents reported by level I & II specialists and escalate to level III specialist if necessary.
- Manage, diagnose incidents on material resources and physical data media.
- Ensure the proper functioning and availability of systems and anticipate the growth needs of IS.
- Set up new systems / new applications on the basis of recommendations established by specialists.
- Ensure the consistency of interactions between the different systems.
- Manage IS access rights.
- Deal with level I & II incidents.
- Analyze, monitor and remedy IS performance issues.
- Set up procedures and documentation and support the change with the IT department.
- Administration of Asterisk, Cisco PBX systems.
- CAB meetings and decision making process.
Data Center and Infrastructure Ops. - L1-L2
AfrAsia Bank Limited
Ebene
07.2016 - 05.2019
- Responsible to provide IT infrastructure solutions to the Bank.
- Responsible for the day-to-day running and the support of servers, network and windows operating systems in a proactive manner to ensure a highly available infrastructure.
- To be proactive and find opportunities to improve contribution to meet objectives.
- To install, upgrade, configure and maintain all windows operating systems, VMware, Hyper-V and other infrastructure related systems.
- To troubleshoot and resolve operating system, hardware and network related issues through a systematic approach.
- To be open to innovative ideas and change so as to work towards best solutions and efficiency.
- To continuously identify improvement areas to enhance existing systems.
- To take opportunities to connect with others to deliver improved services and to build solid relations and is approachable and open ideas of others.
- To provide assistance to service desk for complex IT issues.
- To manage relationships with colleagues, customers and other stakeholders, providing reassurance and support when needed.
- To understand and align to day-to-day work in adherence to the organization culture.
- To proactively monitor to detect potential issues and maintain system uptime.
- To perform switchover to DR servers during DR Drills or disasters impacting operations and customer service.
- To implement security recommendations and ensure that policies are adhered to.
- To review and resolve IT Audit findings.
- To ensure compliance with system software licensing policy.
- To handle emergency support situations and devise effective solutions to technical problems under high pressure during planned or unplanned outages.
- To assist IT Manager in implementing infrastructure related projects in a timely manner.
- To ensure backup and replication is being done.
- Perform EOD activities.
- Master Administration of Cisco PBX, Jabber.
IT Professional / IT OFFICER - L1
SBM Bank Mauritius
Port Louis
01.2016 - 07.2016
- Perform batch operations on different IT platforms.
- Perform Online System Monitoring of SBM IT Infrastructure including servers, network, ATM, POS and other online systems.
- Perform Backup on different platforms.
- Provide after office hours IT support.
- Identify, report, escalate and log issues in a timely manner.
- Follow up on incidents until resolution.
- Prepare and share incident reports as per set standards.
- Interact with relevant stakeholders to advise on and implement solutions.
Technical Support Engineer - L1
Accenture
Ebene Heights
07.2015 - 01.2016
- Troubleshoot, install, configure software/OS, computers and laptops.
- Perform first level troubleshooting in case of network/server problems.
- Computer maintenance (Patching and upgrading hardware components).
- Ensure that all tickets and outage are closed within SLA, properly documented and provide updates to requester.
- Troubleshooting of Cisco phones.
- Follow the internal process, policies and procedures.
Call Center Operator
Linkopia
12.2013 - 06.2015
Education
High School Certificate -
Piton State College
Skills
- Internet Information Services (IIS)
- Cloud architecture
- Security implementation
- Automation scripting
- Infrastructure management
- CI/CD pipelines
- Technical documentation
- DevOps practices
- System troubleshooting
- Project management
- Team collaboration
- Stakeholder communication
- Analytical thinking
- Problem solving
- Customer support
- Continuous learning
- Systems Management
- Citrix Products
- Documentation and reporting
- Infrastructure design
- Server management
- Technical support
- IT infrastructure
Certification
• ICSI | CNSS Certified Network Security Specialist
• Azure Fundamentals
• Azure Administrator - AZ-104
• 3CX Basic Certified Engineer v18
• Level 1: Trustee Exam Certification
• Six Sigma Yellow Belt Professional
• Co-Pilot Ninja
• NSE1-2
• Azure Fundamentals
• Azure Administrator - AZ-104
• 3CX Basic Certified Engineer v18
• Level 1: Trustee Exam Certification
• Six Sigma Yellow Belt Professional
• Co-Pilot Ninja
• NSE1-2
Timeline
System Engineer - L3
SD Worx
10.2024 - Current
Senior Cloud/Wintel Engineer - L3
TeamWork Corporate
06.2023 - 09.2024
Microsoft Expert / Cloud Engineer / DevOps Engineer
CMA CGM
06.2023 - 09.2024
Infrastructure Analyst - L3 (Projects, Automation & Digitalization)
Aspen Global Incorporated - Mauritius
03.2022 - 06.2023
Senior Windows/Linux/Cloud and Application Administrator - L2/L3
LINKBYNET
08.2019 - 02.2022
System/Cloud Engineer
Schneider Electric
08.2019 - 02.2022
System/Cloud Engineer
Sodexo
08.2019 - 02.2022
System/Cloud Engineer
LVMH Fragrance Brands
08.2019 - 02.2022
Senior Infrastructure and System Support Analyst - L2
iQera
05.2019 - 07.2019
Data Center and Infrastructure Ops. - L1-L2
AfrAsia Bank Limited
07.2016 - 05.2019
IT Professional / IT OFFICER - L1
SBM Bank Mauritius
01.2016 - 07.2016
Technical Support Engineer - L1
Accenture
07.2015 - 01.2016
Call Center Operator
Linkopia
12.2013 - 06.2015
High School Certificate -
Piton State College