Abdoolah Mohammad Surfoodeen
7, Jardin Des Peaux
Summary
Dynamic IT Technician with a proven track record at Abakoz IT Services Ltd, excelling in incident management and technical troubleshooting. Recognized for outstanding customer service and awarded as Employee of the Quarter at Outremer Telecom. Adept at delivering remote support and software configuration, driving efficiency and client satisfaction.
Overview
13
13
years of professional experience
Work History
IT Technician
Abakoz IT Services Ltd
01.2019 - Current
- Promoted to technical referent position since january 2023
Conseiller Technique
Outremer Telecom(SFR)
07.2016 - 01.2019
- Certificat d'employé du trimestre
Tele Agent
Call Services Limited, Subsidary branch of Mauritius Telecom
02.2012 - 06.2016
- Certificate of attendance for course in call centre operations
Education
Cambridge Higher School Certificate -
Islamic Cultural College, Vallée Des Prêtres
01-2011
Cambridge School Certificate -
Islamic Cultural College, Port-Louis
01-2009
Skills
- Incident management
- Remote support
- Technical troubleshooting
- Software configuration
- Technical support
- Customer service
Accomplishments
- Fluent in both English and French, with a strong passion for videography and capturing moments. Experienced in managing sports, clothing, and political social media pages. Actively involved in sports and currently serving as Vice President of Champion of Regional Port-Louis Football Club.
Timeline
IT Technician
Abakoz IT Services Ltd
01.2019 - Current
Conseiller Technique
Outremer Telecom(SFR)
07.2016 - 01.2019
Tele Agent
Call Services Limited, Subsidary branch of Mauritius Telecom
02.2012 - 06.2016
Cambridge Higher School Certificate -
Islamic Cultural College, Vallée Des Prêtres
Cambridge School Certificate -
Islamic Cultural College, Port-Louis
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