Aartee GOPAUL
Tamarin,Mauritius
Summary
I have been working for almost 2 decades in the hospitality industry. I value professionalism, thoroughness in myself and in others.
I interact with people and can communicate clearly and effectively. In fact I have done communication skills modules during my training at different institutions. Moreover I am competent in doing my job.
I have been working with the St Regis Brand and Jw Mauritius Resort for a more than a decade in Mauritius and was part of the opening team. I'm fully aware what it take to provide a high standard service for the brand and to value our guests
I adapt quickly in a challenging working area and i'm a qiuck thinker as well as a good problem solver. I am a hard working person, self-motivated, honest, team spirit and always give the best of myself in the work place for the company.
Overview
20
20
years of professional experience
Work history
Head Receptionist & Spa Wellness Consultant
The St-Regis MAURITIUS Resort
01.2015 - Current
- Rebranded on 1st of August to The JW Marriott, Greeting and Welcoming guests
- Spa tours, explain guests about the spa services, facilities, wellness calender and policies
- Handling incoming calls with brand standard
- Good communication with guests and colleagues
- Maintains cleanliness of spa and related areas and equipment
- Maintain guests reservation on system (Book4Time)
- Up-selling spa products to increase spa profitability
- Develops and Manages spa promotions
- Up-selling packages for members and guests
- Interacts with guests to obtain feedback on product quality and service levels
- Handles guests problems and complaints
- Empowers employees to provide excellent customer service
- Brings issues to the attention during the briefing
- Manages supplies and equipment inventories
- Stock inventory for opening and closing
- Preparing reports revenue and commission for therapist co-ordinate with finance department
- KPIS monthly analysis
- Preparing reports for PNL
- Emphasizes guests satisfaction during all departmental meetings and focusing on continuous improvement
- Assists the Spa Manager in managing the day-to-day operations of the spa.
- Supervises ongoing training initiatives and conducting training when appropriate
- Roster and daily planning
- Ensure the spa run smoothly, efficiently and profitability.
Receptionist
Spa
01.2012 - 01.2015
Administrative Clerk
CHAMAREL
01.2009 - 01.2010
- Filling and compute data records.
- Answered phones, replied to emails and directed calls to appropriate department.
- Collaborated with team to fulfill tasks and meet deadlines for department.
- Photo copied files, scanned records and filed documents by alphabetical order.
- Assisted accountant in managing accounts receivables and payables to support bookeeping practices.
- Provided invoices and sent reminders for outstanding payments.
- Issued receipts for customer purchases and gifts, advising on in-store return and exchange policies.
- Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
Order Taker
MOVENPICK RESORT & SPA
01.2004 - 01.2007
- Conversed with customers using excellent telephone manner.
- Used upselling and cross-selling strategies to increase order value.
- Confirmed customers orders to avoid errors through miscommunication.
- Contributed to seamless service delivery in busy customer-facing environment.
- Handle incoming calls on average daily.
- Maintained detailed customer order records for reporting needs.
- Completed relevant administrative tasks to promote smooth flow of operations for swift order completion.
- Quoted customers with accurate prices and timescales for collection or delivery.
- Delivered outstanding customer service to achieve high satisfaction levels.
- Communicated clearly and calmly with people from different backgrounds.
- Billing procedures.
Education
Certificate in Body massage & Spa Managment -
RUSHMORE BUSINESS SCHOOL
Certificate in English for Business Communication (01st -
NEW SECRETARIAL INSTITUTE
Certificate in New Desktop Publishing -
NEW SECRETARIAL INSTITUTE
Certificate in Office Procedures (01st -
NEW SECRETARIAL INSTITUTE
Certificate in Word Processing Techniques -
NEW SECRETARIAL INSTITUTE
Certificate in Spreadsheet Processing Techniques (01st -
NEW SECRETARIAL INSTITUTE
Receptionist & Grooming Certificate (01st -
NEW SECRETARIAL INSTITUTE
Valmont product and treatments training -
VALMONT BRAND
Train the Trainer -
CERTIFICATE
Skills
- Word, excel, power point and in operating Bella Vita, Micros
- Kelio, Vipertex, G2D accounting, Book4time, MC and MGS
- Guest service and registration
- Personalised customer service
- Schedule
- Call handling experience
- Spa cancellation policy
- Booking and reservation management
- Guest confidentiality
- Spa opening and closing procedures
- Cash handling
- Report analysis
- Security awareness
- Spa Tours
- Organisation and efficiency
- MS Office proficiency
- Flexible
- Attention to detail
- Outgoing mail management
- Organised and reliable
- Active listening
- Customer and client relations
- Meeting coordination
- Inbox management
- Conflict resolution
- VIP guest experience
- Telephone skills
- Multitasking and prioritisation
- Customer-service orientated
- Health and safety procedures
- Just In Time stock control
- Document control
Languages
English
Upper intermediate
Hindi
Intermediate
French
Upper intermediate
Timeline
Head Receptionist & Spa Wellness Consultant
The St-Regis MAURITIUS Resort
01.2015 - Current
Receptionist
Spa
01.2012 - 01.2015
Administrative Clerk
CHAMAREL
01.2009 - 01.2010
Order Taker
MOVENPICK RESORT & SPA
01.2004 - 01.2007
Certificate in Body massage & Spa Managment -
RUSHMORE BUSINESS SCHOOL
Certificate in English for Business Communication (01st -
NEW SECRETARIAL INSTITUTE
Certificate in New Desktop Publishing -
NEW SECRETARIAL INSTITUTE
Certificate in Office Procedures (01st -
NEW SECRETARIAL INSTITUTE
Certificate in Word Processing Techniques -
NEW SECRETARIAL INSTITUTE
Certificate in Spreadsheet Processing Techniques (01st -
NEW SECRETARIAL INSTITUTE
Receptionist & Grooming Certificate (01st -
NEW SECRETARIAL INSTITUTE
Valmont product and treatments training -
VALMONT BRAND
Train the Trainer -
CERTIFICATE
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