Open To Work
Aaliyah Hajee Omar
Pamplemousses
Summary
Dynamic customer service professional, excelling in payment processing and customer relationship management. Adept at resolving disputes and enhancing service quality, I thrive in fast-paced environments, demonstrating strong problem-solving abilities and meticulous attention to detail to drive customer satisfaction.
Overview
4
4
years of professional experience
6047
6047
years of post-secondary education
Work History
Customer Service Representative
Concentrix
Ebene
03.2022 - 10.2022
- Assisted customers with hotel bookings and refunds.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to enhance service quality and efficiency.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings, and rental car reservations.
- Kept accurate records of hotel bookings, reservations, cancellations, no-shows and other related data.
- Managed expenses related to trips such as hotel bookings or meal reservations.
- Processed payments from customers for hotel bookings and provided receipts.
- Processed payments for bookings in accordance with company policies.
- Resolved disputes between guests and hotel staff efficiently and professionally.
- Resolved customer complaints and escalated issues when necessary.
Cashier
Furniture.mu
Riche Terre
08.2021 - 01.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of checkout area.
- Assisted customers with credit purchases along with negotiating with merchants to approve the credit transactions.
- Collaborated with team members to manage stock levels and product availability.
- Issued receipts, refunds, credits or change due to customers.
- Handled cash, credit, and debit transactions accurately during busy periods.
Customer Service Relations
CEB Facilities Co Ltd
Ebene
05.2019 - 12.2021
- Managed customer inquiries through various communication channels.
- Coordinated with internal teams to resolve customer issues effectively.
- Trained new staff on customer service protocols and best practices.
- Maintained up-to-date knowledge of company products and services to provide accurate information to customers.
- Maintained accurate records of customer interactions and transactions.
- Provided guidance on customer inquiries, complaints, and issues.
- Conducted regular review meetings with team members to discuss customer service goals and objectives.
- Assisted in resolving customer disputes in a timely manner.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Operations Assistant
Rogers Capital
Port Louis
11.2018 - 04.2019
- Maintained accurate records using Rogers Capital's internal database systems.
- Handled incoming correspondence and prioritized tasks for timely responses.
- Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
- Organized and filed important company documents, spreadsheets and reports.
- Supervised day-to-day facility operations in accordance with set policies and guidelines.
Education
Certificate Of Participation - National Mathematics Olympiad
Rotary
Reduit, Moka 06.2018 - 06.2018
Labourdonnais College
Port LouisRenganaden Seeneevassen SSS
Port LouisCertificate Of Course Completion - Universal ICT Education Programme
Ministry of Information And Communication Technology
Port Louis 10.2013 - 10.2013
Villiers Rene Govt School
Port LouisConcours De La Langue Francaise
Alliance Francaise
Port Louis 10.2010 - 10.2010
Concours De La Langue Francaise
Alliance Francaise
Port Louis 10.2009 - 10.2009
Skills
- Customer service
- Payment processing
- Booking management
- Record keeping
- Customer relationship management
- Team collaboration
- Time management
- Product knowledge
- Data entry
- Attention to detail
- Problem solving
- Adaptability and flexibility
- Inbound and outbound calling
- Call center procedures
- Quality assurance controls
- Clerical support
- Document control
- Multi-task management
- Information security
- Multitasking and organization
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
₨20000/yr - ₨30000/yrTimeline
Customer Service Representative
Concentrix
03.2022 - 10.2022
Cashier
Furniture.mu
08.2021 - 01.2022
Customer Service Relations
CEB Facilities Co Ltd
05.2019 - 12.2021
Operations Assistant
Rogers Capital
11.2018 - 04.2019
Certificate Of Participation - National Mathematics Olympiad
Rotary
06.2018 - 06.2018
Certificate Of Course Completion - Universal ICT Education Programme
Ministry of Information And Communication Technology
10.2013 - 10.2013
Concours De La Langue Francaise
Alliance Francaise
10.2010 - 10.2010
Concours De La Langue Francaise
Alliance Francaise
10.2009 - 10.2009
Labourdonnais College
Renganaden Seeneevassen SSS
Villiers Rene Govt School