Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lekshna Junglee

Vacoas, Plaine Wilhems

Summary

A dynamic professional with a proven track record at Héritage Awali Golf and Spa Resort, excelling in customer service and POS system operations. Demonstrated ability to enhance customer satisfaction through effective team collaboration and multitasking. Achieved significant improvements in service efficiency, leveraging strong interpersonal skills and a keen understanding of sales and marketing strategies.

Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.

Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

2
2
years of professional experience

Work History

Restaurant Hostess

Héritage Awali Golf and Spa Resort
08.2024 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Answered phone calls to take orders, give information and document reservations.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Increased efficiency by organizing menus and updating daily specials boards before each shift.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.

Cashier

Héritage Awali Golf and Spa Resort
08.2024 - Current
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.

Cashier Assistant

Omarjee
09.2023 - 08.2024
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained financial records by counting cash and recording tips at end of shift.
  • Interacted politely with customers to promote quality service during checkout.
  • Counted and balanced cashier drawers.
  • Greeted customers promptly and responded to questions.
  • Scanned items and checked pricing on cash register for accuracy.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Answered customers' questions and provided information on store procedures or policies.
  • Answered phone calls to assist customers with questions and orders.
  • Built and maintained productive relationships with employees.
  • Assisted customers by providing information and resolving complaints.
  • Welcomed customers, offering assistance to help find store items.

Salesperson

Hobbyworld
11.2022 - 07.2023
  • Developed key customer relationships to increase sales.
  • Demonstrated product features to align with customer needs.
  • Recommended merchandise to customers based on needs and preferences.
  • Placed special orders or called other stores to find desired items.
  • Bagged or packaged purchases and wrapped gifts.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Greeted customers to determine wants or needs.

Education

Sc -

Seewa Bappoo State Secondary School
Vacoas, Plaine Wilhems

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Cleanliness and hygiene
  • Cash handling
  • POS system operations
  • Sales and marketing
  • Team collaboration
  • Floor plan organization

Languages

English
Advanced (C1)

Timeline

Restaurant Hostess

Héritage Awali Golf and Spa Resort
08.2024 - Current

Cashier

Héritage Awali Golf and Spa Resort
08.2024 - Current

Cashier Assistant

Omarjee
09.2023 - 08.2024

Salesperson

Hobbyworld
11.2022 - 07.2023

Sc -

Seewa Bappoo State Secondary School
Lekshna Junglee