Dakshaya Ramessur
Rose Belle
Summary
Motivated and hardworking with strong organisation skills, can undergo pressure. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Concentrix
05.2024 - Current
- Inbound and outbound calls to customer.
- Teamwork
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Receptionist
Shandrani Beachcomber
03.2023 - 03.2024
- Check out procedures
- withdrawal of cash
- Great Customer service
- Answered and helped resolve enquiries from clients.
- Maintained accurate and up-to-date records for smooth handovers.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- maintained email
Guest Relations
Shandrani Beachcomber
03.2023 - 09.2023
- Check in procedure.
- Customer Service
- Administrative work
- Collected and processed guest data in line with data protection regulations.
- Maintained clean, tidy reception areas, ensuring consistently positive first impressions.
- Increased customer satisfaction by resolving issues.
Investigator
BVA Data Call (Digitaletum)
09.2022 - 02.2023
- Implemented client-centered approach, responding empathetically to immediate needs while consistently seeking long-term solutions.
- Planned time strategically to complete large workloads to tight deadlines.
- Made lots of calls per day.
Restaurant hostess
Preskil Resort
12.2022 - 01.2023
- Greeted guests and escorted to tables, minimising wait times.
- Reported customer feedback to management to improve food and service.
- Prepared tables for guests and reset tables between customers.
- Advised customers on restaurant dishes and special offers.
Event hostess (part time)
Heat event agency
06.2022 - 08.2022
- Welcome Guest
- Check Guest Id upon check in , in events.
- Directed guests to designated areas to maintain smooth flow.
- Establish a pleasant atmosphere
Hostess supermarket (part time)
Flash event
11.2021 - 05.2022
- Promoting products and advising customer.
- Ensure high customer service
- Promote sales
Hostess Supermarket (part time)
Gold Model Agency
12.2019 - 08.2021
- Promote sales.
- Ensure that customer feel at ease to ask question about products
- Target sales product per day and reach the target.
Education
NC3 Front Office - Front Office
Ecole Hôtelière Sir Gaëtan Duval (MITD EHSGD)
GCSEs -
Riviere des anguilles State College
Skills
- Fluent communication skills
- Computer literate
- Polyvalent
- Time management
- Problem-solving
- VIP guest experience
- Telephone skills
- Incoming mail distribution
- Professional appearance
- Punctual
- Switchboard operation
Languages
English
Fluent
A1
French
Fluent
A1
Arabic
Beginner
A1
Accomplishments
- Violin (Certified)
- Participation in Drama ( Awards)
- Computer studies national level certificate
- Certified NC3 Front Office
Certification
- Driving licenses
Timeline
Customer Service Agent
Concentrix
05.2024 - Current
Receptionist
Shandrani Beachcomber
03.2023 - 03.2024
Guest Relations
Shandrani Beachcomber
03.2023 - 09.2023
Restaurant hostess
Preskil Resort
12.2022 - 01.2023
Investigator
BVA Data Call (Digitaletum)
09.2022 - 02.2023
Event hostess (part time)
Heat event agency
06.2022 - 08.2022
Hostess supermarket (part time)
Flash event
11.2021 - 05.2022
Hostess Supermarket (part time)
Gold Model Agency
12.2019 - 08.2021
GCSEs -
Riviere des anguilles State College
NC3 Front Office - Front Office
Ecole Hôtelière Sir Gaëtan Duval (MITD EHSGD)
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